General Terms and Conditions:
Please ensure you understand and agree to the Terms and conditions before booking your skate lesson, skate adventure, private lessons, birthday party or event.
When you complete a booking you are deemed to understand the below outlined terms and conditions and are bound by these conditions of sale.
Waiver Forms - No waiver, no skate policy
A waiver form is required to be completed in full with correct details prior to each session. A new waiver form must be completed with each new booking. If a waiver form is not received with the booking and is not completed prior to the session your child will not be able to participate. All waiver forms must be completed online.
All term bookings are to be made via the online store - www.rocknslideskateboarding.com only. Private sessions, birthday parties, events and special requests are to be booked directly via www.rocknslideskateboarding.com or email firstname.lastname@example.org.
Term sessions are open to current clients first with a 1 week 'grace' period. No sessions will be held and all payments are to be made via the online portal. The wait list will be notified 1 week after current clients before being advertised. If current clients wish to change/swap classes an email is required to be sent to email@example.com with details of the change. No swaps are guaranteed and are based on availability.
Prices may vary between classes so any bookings changed/classes swapped my incur an outstanding balance. If applicable please ensure payment is made of the outstanding balance. If no payment is made your booking is not complete and therefore your space in the class is not secure. You will be notified of any pricing differences and emailed a payment link in this case.
All sessions dates and times must be booked upon initial request and payment is required upfront. We do not offer any refunds. Any sessions missed by you in the case of a no show will not be refunded or credited. Any sessions cancelled by us due to weather will be rescheduled. We have a strict 48hr and 24hr notice policy. If you can not make a session time we require 48hours notice which will mean your session can be rescheduled. If notice is given within 24 hours you will receive a credit for half of the session cost and another time will be allocated once the payment for the remainder of the session is made. All notice must be provided in writing via email to firstname.lastname@example.org. Prices are subject to change without notice. Sessions are subject to change due to scheduling needs however this will be a one off and your regular time will remain for remaining weeks. In the case of change we will contact you and arrange a time for reschedule. We do not offer refunds in this case. Credits will be provided case by case if a session is unable to be rescheduled.
Payment and Pricing Policy
All pricing is displayed and charged in Australian Dollars only.
We accept major credit cards and Paypal payments.
Pricing is adjusted and tailored per class/day depending on school term lengths and public holidays.
All bookings and purchases require immediate payment. Sessions will not be held without payment.
Prices are subject to change without notice.
Refunds, Cancellations, Credits and Discounts
All bookings, purchases and sales are final. No Refunds will be given so please choose your session day, time and park carefully!
Group Sessions: No refunds are given for cancellations due to change of mind. Credits will be given for cancellations due to injury however a medical certificate is required. Please see below
Private Sessions: Credit for 48hr cancellation notice. Cancellations within 24hours will be at the discretion of Rock N Slide Skateboarding. No shows will result in no credit.
Birthday Parties: A credit will be given if a cancellation is within 48hours of scheduled date and time.
Skate Adventures: 48hour cancellation notice is required for a credit. No refunds will be given. If a cancellation is made within 48hours hours of the Skate Adventure and we are able to fill your seat with a new booking, you will be provided with a credit. No credits will be given if the space is unable to be filled.
Private Events: Cancellations will be assessed by RockNSlide Skateboarding and handled accordingly. Cancellations within 48hours will result in no credit, no refund.
Wet Weather Policies:
Group Session & Private Session Wet Weather Policy:
Classes/Private Sessions lost due to rain, inclement weather or any other reasons will be made up for and arranged by Rock 'N' Slide Skateboarding in the form of a make-up session or credit.
Rock N Slide Skateboarding will make a decision and advise via text at least 30 minutes prior to the session if the session is cancelled due to wet or extreme weather. It is at Rock N Slide Skateboardings discretion if the session will be cancelled. A make-up session will be scheduled and each participant/parent/caregiver will be notified once the time and date has been scheduled. If a suitable date or time can not be scheduled for the make-up session a credit will be provided and can be used for any future bookings. Please view the Credits section for more information on credits and how to use them.
Skate Adventure Wet Weather Policy:
A decision will be made at RockNSlide Skateboardings discretion if a Skate Adventure will go ahead or be cancelled. If the session is cancelled all parents/guardians/caregivers listed on the booking will be notified via email and or text message. In the event of a cancellation a credit will be provided if an alternative date can not be scheduled. All decisions are made by RockNSlide Skateboarding and are final once announced. No refunds will be given in the case of cancellations. Please view the Credits section for more information on credits and how to use them.
If the Skate Adventure is to go ahead in wet weather an alternative itinerary will be created and may include the following activities; RNS HQ ramp skate, arts & crafts, Cinema visit, inflatable world, games & activities at RNS HQ, lunch. RockNSlide skateboarding will advise of the plan and itinerary the day before your scheduled Skate Adventure.
Make-up sessions for group lessons are run at RockNSlides discretion. We will do our best to schedule make-up on a Saturday or over the school holidays. Dates and Times are at Rock 'N' Slide Skateboardings discretion and may not run at the same time as your usual lesson.
If you are unable to make the arranged and designated make-up lesson no credit or refund will be given.
If a make-up session is unable to be scheduled during the term it will be scheduled over the school holidays.
Please note, if you cannot make it to your session, a make-up lesson will not be available.
You are not permitted to join another lesson unless otherwise advised by Rock 'N' Slide Skateboarding as you are reserving a place in your chosen lesson.
Credits will be applied to individual accounts. To use a credit an account is required to be created. You will be required to log/create an account and 'apply' the credit via the store credit button in the account homepage. You can select the whole or part of the amount to use.
If you do not apply the credit and you checkout and complete the payment no refund for the credit amount will be given. The credit amount will be held in your account for 12 months to use on any future purchases. If you encounter issues applying the credit please contact email@example.com before completing the checkout.
If you have been provided a credit and are no longer attending a group session your space is not held in that group and you will not receive the individual class links. If you are credited for your space it means we were able to fill your space in the session. Current clients have priority booking. Email firstname.lastname@example.org to go on the waitlist if you wish to rejoin the session.
We do not accept cancellations due to change of mind and no refunds are offered.
We do not offer credits for change of mind or if you are unable to attend a less or term.
Cancellations due to illness or injury will be credited at Rock N Slides discretion.
Any refunds approved by Rock 'N' Slide Skateboarding will incur a fee of $10.00.
No refunds or make-up sessions will be given for no-shows to private sessions or birthday parties.
Discounts are provided at the discretion of Rock N Slide Skateboarding only.
If you would like to arrange for a size exchange on your Rock N Slide Shirt please email email@example.com with your name, order # and confirmation, date of purchase and exchange details.
Exchanges are not guaranteed and depend on availability and will be assessed on a case by case basis.
Items must be clean, un-worn and in original condition.
Children must always be accompanied by a parent/guardian/adult and must not be left unattended during the session. Responsibility lies with the parent or guardian throughout the session.
At Rock N Slide Skateboarding we endeavour to create and provide a welcoming, fun and energetic environment for all participants. To ensure this all students and parents/guardians are required to behave in a friendly, well-mannered and respectful way.
They must be tolerant and considerate of others and respecting coaches and fellow students.
Any behaviour seen outside of the above will not be tolerated and parents/participants will be asked to not return to lessons with no refund or credit. In a minor case, 3 warnings will be issued before being removed from classes and then expelled from the Rock N Slide Skateboard Club with no refund or credit.
Shipping, Online Orders and Delivery Methods
After you have placed your order online you will receive a confirmation email confirming your booking and purchase details. If you have any queries regarding your confirmation please email at firstname.lastname@example.org
Apparel purchases within Australia will not be charged shipping unless organised with Rock N Slide Skateboarding.
Apparel orders made by clients and students will need to specify what lesson they will collect their purchase from. Orders made by local students/clients will not be shipped unless otherwise specified.
All programs run to coincide with the Queensland school term, unless otherwise stated. Our classes are run at a maximum of 7:1-10:1 ratio before and after school.
Sessions do not run on public holidays and prices are adjusted to reflect this.
Beginner classes commence at 3.30pm and intermediate classes commence at 4.30pm. Our morning classes commence at 6:30am and run for 1hr (60 minutes) and cater to all levels. Please check individual listing for times of each class. The above information is a guide only.
Our girls only lesson is run on a Thursday morning at Tugun skatepark and Pizzey Park Skatepark.
Skate Adventures are tailored per the Queensland school holidays. They run for up to 9 hours per tour and cater for 10-15 kids.
COVID-19 TERMS & POLICY UPDATES:
Group lessons will commence in term 3. Private sessions will be offered once restrictions lift and all make-up sessions will be scheduled at appropriate times. Intermediate make-up lessons will be scheduled from approx June 13th with all beginner and micro groms make-ups scheduled in term 3.
Term 1: Credits will be issued for outstanding lessons from Term 1 that were cancelled before the 18th of March. Lessons cancelled after 18th of March will be honoured in the form of a make-up session after restrictions lift in June & July. Credits will be available to use for term 3, private sessions, birthday parties, skate adventures and holiday group sessions. No refunds will be given as per our general terms and conditions of bookings.
Term 2: Term 2 bookings will be credited. You will receive an email with your credit amount and instructions on how to use your credits. Credits will be available to use for term 3, private sessions, birthday parties, skate adventures and holiday group sessions. No refunds will be given as per our general terms and conditions of bookings.
Skate Adventures: Skate Adventure bookings from April will be credited and be available to use for future skate adventures, term bookings, private sessions, birthday parties and holiday group sessions. No refunds will be given as per our general terms and conditions of bookings.
Private Sessions: Private session bookings will be credited. Credits will be available to use for term 3, private sessions, birthday parties, skate adventures and holiday group sessions. No refunds will be given as per our general terms and conditions of bookings.
Credits: Credits will be applied to individual accounts. To use a credit an account is required to be created. You will be required to log into your account and 'apply' the credit via the store credit button. You can select the whole or part of the amount to use. If you do not apply the credit and you checkout and complete the payment no refund for the credit amount will be given. The credit amount will be held in your account for 12 months to use on any future purchases. If you encounter issues applying the credit please contact email@example.com before completing the checkout.
At Rock N Slide Skateboarding we are dedicated to keeping your information and details secure and private.
We use your information for your orders, bookings, confirmations and to keep you informed and updated with relevant information. We do not share your information with any third parties.
Please keep your personal information up-to-date to ensure the best possible communication!
Throughout the program there will be filming and photography, please advise if you do not wish for imagery of your child to be used for business and marketing purposes.
Rock N Slide Skateboarding uses secure payment gateways and keeps your information private; however, we will not be held responsible or liable for any breach made by third party payment systems or apps beyond our reasonable control.